Carol Nash Shit

AnonymousUser1

AnonymousUser1

Elite Member
My KTM insurance is due for renewal and it got stratospheric. When I phoned, it turned out that I was paying about £55 for recovery and legal aid. When I pointed out that I don't need this, as I have recovery with another firm and being a legal expert me, after all the garbage I have been through on this current injury case, they said, "This is the twenty first century, Dummo! You have to do this on-line as we can't do it over the phone! So, I get sent to Verification Questions Page - Renewal.Portal and it fails to verify me. Obviously, I don't know my own name, DOB, or policy number for I am Mr Dumbo!

I phone up to complain that the site will not let me in, so I can do nothing - not even renew with all the mad extras! Official complaint lodged and now, surprise, surprise, they can take off all the mad options over the phone, now. This is after I blew the gauge when they said that thy would leave on the options that I don't need and give me £25 off, thereby ensuring that I get the same hassle next year and pay for shit that I don't need, nor want!

Now I have paid the reduced fee after they managed to remove the options that I don't want, nor need. The condition is that you have to fight the system, complain, lose your temper, but I am unsure this is good for my health. To be honest, I was ¦¦ this close to telling them to forget the whole thing and just not bother. I am only just back to good enough health to consider riding the KTM again, with it not even doing 800 miles yet.

THIS IS NOT FUN ANYMORE! After the hassle with my car and this shit of doing a cock-simple bike insurance renewal, I will spend the next few months considering if all the shit that I am forced to deal with, makes it worthwhile. Maybe I should go to a different insurance company next year. The person that I spoke to on the phone kept telling me to go to confused.com and if I ever went to that shit hole, it certainly would not be to renew with Carol Bash!

Surely, surely they all shoud realise, and not get ten year olds in to design their web sites! It needs to be a pleasent experiance to try and get you to spend money. So many companies just do not get it, these days!

AND IT IS SIMPLE!
 
I had the same with Carol Nash. I didn't want there shite recovery but they said it all came as a package and couldn't help me.
I simply said no thanks to the renewal
I just went to another company (Bennets) for a lot less

NOW THATS SIMPLES
 
1418 said:
I had the same with Carol Nash. I didn't want there shite recovery but they said it all came as a package and couldn't help me.
I simply said no thanks to the renewal
I just went to another company (Bennets) for a lot less

NOW THATS SIMPLES
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The lied to you as it is not compulsory, but don't take a fence, as lying to customers is in their DNA!

Next year, if I decide to bother, then I will have a shop around.

We will see where we are next year. When I get my settlement, I will get back in touch with the company that insured my Monster and offer to pay them back, as they paid me out for my Monster being written off. No I sodding well will not!

I insured the bike fully comp and so the claim was correct! The only thing was that it was not my fault! They have it down as a single vehicle accident that was all my fault! I shall get in touch over the next month (when I have calmed down from dealing with insurance companies) telling them that their details are wrong!
 
PerryL said:
The lied to you as it is not compulsory, but don't take a fence, as lying to customers is in their DNA!

Next year, if I decide to bother, then I will have a shop around.

We will see where we are next year. When I get my settlement, I will get back in touch with the company that insured my Monster and offer to pay them back, as they paid me out for my Monster being written off. No I sodding well will not!

I insured the bike fully comp and so the claim was correct! The only thing was that it was not my fault! They have it down as a single vehicle accident that was all my fault! I shall get in touch over the next month (when I have calmed down from dealing with insurance companies) telling them that their details are wrong!
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Wot really annoys me about having the Monster crash write-off details as wrong, is the only time that it has come to haunt me is on flipping car insurance when I tried to move companies!
 
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The misery never stops.

On my Google calander it is showing as renew my bike insurance. And I want to absolutely bang on sure that this is done.

So first search email and zilch. Then check my various accounts to see if I have paid. I did on a credit card on the 25th of October. Maybe it is all on-line. It is not as Carol puts nothing on-line for we are still in the last century.

So I have to phone. Luckily they have not got many customers, and so I don't have to wait for another ice age.

They claim to be emailing docs through, but I am not holding my breadth.

In this new modern world of no paperwork, we take a big risk as there is evidence of this insurance. Unless a Police check comes good, I have no poof of being insured. I DON'T LIKE THIS GAME, ANYMORE!

Thinking of BIKESURE next year. They are sponsoring the NEC Bike Show and they seem as good as anyone. Anyone got any experience of them?
 
PerryL said:
The misery never stops.

On my Google calander it is showing as renew my bike insurance. And I want to absolutely bang on sure that this is done.

So first search email and zilch. Then check my various accounts to see if I have paid. I did on a credit card on the 25th of October. Maybe it is all on-line. It is not as Carol puts nothing on-line for we are still in the last century.

So I have to phone. Luckily they have not got many customers, and so I don't have to wait for another ice age.

They claim to be emailing docs through, but I am not holding my breadth.

In this new modern world of no paperwork, we take a big risk as there is evidence of this insurance. Unless a Police check comes good, I have no poof of being insured. I DON'T LIKE THIS GAME, ANYMORE!

Thinking of BIKESURE next year. They are sponsoring the NEC Bike Show and they seem as good as anyone. Anyone got any experience of them?
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I was with Bikesure for a year or two. Initially they were great and then all of a sudden they were terrible. I switched to Devitt who so far have been excellent. I`m sure other posters will have had the opposite.
Might you be better off calling in at a physical insurance brokers shop and dealing with someone face to face ? There are still plenty around and I get the impression service is more important to you than price.
 
And my road tax is not due today, so I know shit as well! It is next year!
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Thanks for the tips, I'll try them both next time.

On insurance: In my 2019 accident, I never saw my Monster again! Even the investigating Police officer couldn't find it for hours! It was written off and I got a few thousand pay-out from the insurance company (who I can't remember, without looking it up and I can't be bothered) and I had money to live on before my benefits came through.

When we get this claim settled (we are currently working on how much we are going to claim) I am unsure if I should claim what the insurance company paid me and then give it back to the insurance company to clean my record, or not. Why should I pay it back? I paid for comp insurance, the bike got smashed in by a third party and so they paid out. I am not being loaded on my current motorbike insurance as they took my word that the accident was not my fault and so the only downside is a total loss claim, but since, other than that, my record is unblemished and I have a clean licence, the insurance wasn't too bad - allowing for the fact that insurance, in general, has increased.
 
JAT said:
I’ve just had to change from Bemoto due to them nigh on doubling the insurance on the Panzer, I’d been with them since 2019.
They didn’t even try to get the price down, now with Carole Nash.
First time ever with them as they’re normally expensive for me.
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When I was first driving the market was pretty stable - I remember being with the same insurer year after year and the price was pretty much the same.

I'm convinced that there is now a cartel which spreads the market around the cartel members.
 
JAT said:
I’ve just had to change from Bemoto due to them nigh on doubling the insurance on the Panzer, I’d been with them since 2019.
They didn’t even try to get the price down, now with Carole Nash.
First time ever with them as they’re normally expensive for me.
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I am only interested in quality of service, not so much price. All the past few months have taught me is quality of service is not very high up on the agenda.

It makes me laugh (if I wasn't so angry) that these morons always warn you that they record calls to improve quality of service, and then give you absolutely shit service. I would be more appreciative of honesty. They should say, "We don't bother record calls as we really don't give a shit about how you are treated, In fact, save us all tine and just fuck off with your moaning questions!".
 
JAT said:
I’ve just had to change from Bemoto due to them nigh on doubling the insurance on the Panzer, I’d been with them since 2019.
They didn’t even try to get the price down, now with Carole Nash.
First time ever with them as they’re normally expensive for me.
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To be fair we have all had that scenario presented to us and forces a change

I would also change if they hiked the price
 
PerryL said:
I've put in a request to quote me for next year. See what happens.
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It’s a worth a go in my experience although if you call them you can try for discount everyone on the other end of the phone has the ability to get the price down a bit especially if you have banter with them or at least just be pleasant
 
Dirty Leeds said:
It’s a worth a go in my experience although if you call them you can try for discount everyone on the other end of the phone has the ability to get the price down a bit especially if you have banter with them or at least just be pleasant
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I'm always pleasant!

Except with Carol Nash arseholes!

It is more about service than price, but I might call up just to see what they are like.
 
PerryL said:
I'm always pleasant!

Except with Carol Nash arseholes!

It is more about service than price, but I might call up just to see what they are like.
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I’m my experience they can be slow answering but I find it good service always pleasant
 
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